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Terms and Conditions
ABOUT THE SHOP
The Ribbon people by K’s Bitz is a family run mail order company that supplies personalised ribbons and sashes We are not quite the same as other mail order companies as we only take orders online and by post. We do not take orders by telephone. This vastly speeds up the processing of orders, which means that we usually dispatch orders within 2 working days of receiving payment unless otherwise stated.
You can browse around the shop by clicking on any of the sections or pictures on the home page or you can use the search facility. Hopefully you will find the products you require. If not, send me an e-mail and I will see what I can do!
DELIVERY
Orders are normally dispatched within 4 working days, please allow 5-7 working days for larger orders. Between Mon-Thur orders that are received after 4-00pm are deemed to have been received the following day, orders received after 4-00pm on Friday and on Sat & Sun are deemed to been received on Monday morning.
POSTAGE & PACKING
Orders are sent out by Royal Mail first class post wherever possible. Larger orders will be sent by Parcel Force standard delivery. Please note that we are based in the UK and will only ship to the UK and Ireland.
U.K postage and packing is free on orders of £100* or more. A postage and packing charge of £4.50 will be added to orders up to £99.99. Postage and packing to Ireland is free on orders of £100* or more. A charge of £4.99 will be added to orders up to £99.99.
* refers to the final order amount.
PAYMENT on the Net ( Credit/Debit card)
With the wonderful world of technology we are now able to accept credit/debit cards making shopping that much easier. Browse the shop, place your goods in the basket, when your shop is complete proceed to checkout, press the worldpay button and fill out the required information. Or if you have a PayPal account we will accept payments via them if you prefer. You can check or amend your basket at any time. We appreciate that the biggest cause for concern for both the customer and retailer is that of fraud during an on-line transaction, we therefore use Worldpay, we know that the company provides a better source of security to both parties and has the advantage of allowing refunds to be made back to our customers account if required. They are a highly recommended company and should hopefully make your shopping experience hassle free. We also still offer paypal for those whom have an account.
PAYMENT ( By Tele)
If you would prefer you can place your order online and then telephone us on 0208 944 6685 with your payment details quoting your order no.
PAYMENT ( BY Chq)
If you are unable or would prefer not to pay by credit/debit card, then follow the stages above, place your order and at the check out press the Pay by Cheque button, your order will be placed, please print and keep a copy of your order form and send a copy, along with your payment to the address at the bottom, please quote your order no. on any correspondence.
We would also advise that if paying by cheque/postal order goods will not be dispatched until payment has been received and cleared by the bank ( Normally within 5 working days). If a Cheque or postal Order is not received within 7 days of the order being placed it will automatically be cancelled. Please print a copy of your order and send the copy along with your payment and order number. You will be sent an e-mail once payment has been received and goods sent out.
PRICES & SIZES
All prices shown do not include VAT.
If any prices do not appear when when viewing my site, please e-mail me and I will resolve this for you.
All sizes on the website are approximate.
REFUNDS & RETURNS
When Purchasing items on the internet you are entitled to preview your goods in your own home for up to 7 days. If within the 7 days you decide you no longer require to purchase the item, we will be happy at K's Bitz to receive them back. A full refund will be given minus the postage as long as the goods are returned unopened and in a re-saleable condition. When returning your goods please enclose your original invoice, we would also ask if you would kindly advise the reason for returning the item.
If non-faulty goods are returned and the final goods value is reduced to less than £50 (£100 for Ireland), the relevant postage cost will be deducted from the refund. Please note that a refund can only be made on undamaged goods if the items are returned to us un-opened.
In the unlikely event that goods arrive damaged, Please notify us within 2 days of receipt, then return the faulty goods to us within 5 days of receipt along with your original invoice advising us of the reason for your return and whether you require a refund or replacement goods, K's Bitz will then honour your request of an exchange or refund including postage.
PLEASE NOTE: K's Bitz will not accept responsibility for lost parcels, please obtain a certificate of postage from the Post Office when returning goods back to us.
OUT OF STOCK ITEMS
In the unlikely event that we are unable to supply you with the goods you have ordered due to them becoming out of stock, we will notify before your order is processed, we will offer you an alternative product or a partial refund on your order.
If you have any queries regarding your order you can write to us at
K's Bitz (the ribbon people
Unit 7B, Rainbow Ind Est, Station Approach, Raynes Park, SW20 0JY
or email us (preferred method) info@theribbonpeople.com
or telephone on 0208 944 6685
870
Thank you
regards
Kelly & Alisa - K's Bitz
Please quote your order no. on any correspondence or communications.
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